Complaints process

We want to hear from you

Active Horizens is an independent, unregistered NDIS provider supporting self-managed and plan-managed participants. If something is not right — about support, communication, billing or safety — please tell us.

How to raise a concern

• Call or text 0416 884 001 or 0414 295 527
• Email activehorizens@gmail.com
• Or use our contact form

You can involve a family member, carer, support coordinator or advocate.

What happens next

We aim to acknowledge complaints promptly and work with you on a fair outcome. Timeframes and escalation steps will be finalised with the client before this page is published as final.

External options

If you are not satisfied with our response, or prefer to raise a concern externally, you can contact:

• NDIS Quality and Safeguards Commission — 1800 035 544 · ndiscommission.gov.au
• NDIA — 1800 800 110
• NSW Ombudsman — 1800 451 524

We will not treat you unfairly for raising a concern.

Related: privacy notice · website terms.